Information We Collect
We may collect information about you in a variety of ways, including:
- Personal Data: Name, email address, phone number, and professional details (such as medical registration number for healthcare professionals) that you voluntarily provide when filling out enquiry forms or contacting us.
- Usage Data: Information automatically collected when you visit our website, including your IP address, browser type, operating system, referring URLs, pages visited, and time spent on pages.
- Communication Data: Records of correspondence if you contact us via email, phone, or any contact form on our website.
- Professional Information: For healthcare professionals, we may collect details such as specialty, clinic/hospital affiliation, and geographic location to provide relevant medical information and product updates.
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to enquiries and provide information about our pharmaceutical products to healthcare professionals and authorized distributors.
- To send product updates, medical information, and promotional materials to healthcare professionals who have opted in to receive such communications.
- To improve and personalize your experience on our website.
- To monitor and analyze website usage and trends to improve our online presence.
- To comply with legal and regulatory obligations under applicable pharmaceutical and data protection laws in India.
- To verify the professional credentials of healthcare providers who request product samples or detailed clinical information.
- To prevent fraudulent activity and ensure the security of our website and services.
Information Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- Service Providers: With trusted third-party vendors who assist us in operating our website, conducting business, or servicing you — provided they agree to keep this information confidential.
- Legal Requirements: When required to do so by law, or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, subject to standard confidentiality agreements.
- Protection of Rights: When we believe disclosure is necessary to protect the rights, property, or safety of Bioframe Pharmaceuticals, our customers, or others.
We will never disclose your personal information to third parties for their own marketing purposes without your explicit consent.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted between your browser and our website.
- Restricted access to personal data on a need-to-know basis for authorized personnel only.
- Regular review of our data collection, storage, and processing practices.
- Secure storage systems with appropriate access controls.
However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:
- Remember your preferences and settings.
- Understand how visitors use and navigate our website.
- Improve website performance and content relevance.
- Analyze aggregate website traffic through tools such as Google Analytics.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly if cookies are disabled.
Your Rights
Subject to applicable laws in India (including the Digital Personal Data Protection Act, 2023), you have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal information we hold about you.
- Right to Correction: Request correction of inaccurate or incomplete personal data.
- Right to Erasure: Request deletion of your personal data, subject to legal retention obligations.
- Right to Withdraw Consent: Withdraw consent for marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.
- Right to Grievance Redressal: Lodge a complaint with our designated Data Protection Officer if you believe your rights have been violated.
To exercise any of these rights, please contact us using the details provided in the Contact Us section below.
Third-Party Links
Our website may contain links to third-party websites, including regulatory bodies, medical journals, or partner organizations. These third-party sites have their own privacy policies, and we do not accept any responsibility or liability for their policies or practices.
We encourage you to review the privacy policy of every website you visit. The inclusion of any link does not imply our endorsement of the linked site.
Children’s Privacy
Our website and services are intended for healthcare professionals, authorized distributors, and adults only. We do not knowingly collect personal information from individuals under the age of 18.
If we become aware that we have inadvertently collected personal data from a minor without verifiable parental consent, we will take steps to delete that information promptly. If you believe a minor has provided us with personal information, please contact us immediately.
Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Your continued use of our website following the posting of changes constitutes your acceptance of those changes. For significant changes, we may also notify registered users via email.
Trademarks & Intellectual Property
All logos, trademarks, brand names, product names, and service marks displayed on this website are the property of Bioframe Pharmaceuticals or their respective owners.
The Bioframe Pharmaceuticals logo, brand identity, and product branding are protected by applicable trademark and intellectual property laws in India.
Unauthorized use, reproduction, distribution, modification, or publication of any trademarks, logos, images, or content from this website without prior written permission from Bioframe Pharmaceuticals is strictly prohibited.
Nothing contained on this website should be interpreted as granting any license or right to use any trademark displayed on this website without the prior written consent of Bioframe Pharmaceuticals.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:
We are committed to resolving any privacy-related concerns promptly and transparently.